Frequently Asked Questions
Everything you need to know about your Giesswein experience.
What makes Giesswein wool products unique?
We use 100% natural virgin wool and a unique 3D-stretch technology to create breathable, temperature-regulating footwear and apparel that is soft enough to wear barefoot.
How long does shipping take?
Standard shipping typically takes 3-5 business days within Europe and 5-10 business days for international orders, depending on your location.
Can I wash my Giesswein wool shoes?
Yes, most of our wool shoes are machine washable. Use a wool cycle at 30°C (86°F), remove the insoles first, and always air dry—never use a tumble dryer.
What is your return policy?
We offer a 30-day return policy. Items must be in their original, unworn condition with all tags attached to be eligible for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Klarna for flexible financing options.
How do I find the right size?
We recommend using our detailed size chart found on each product page. If you are between sizes, we generally suggest sizing up for a more comfortable fit.